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SKYCADDIE® SX400

SKYCADDIE® SX400


USER DOCUMENTATION

VIDEOS


FREQUENTLY ASKED QUESTIONS

(N/C) NON-CONFORMING WHEN RANGE VUE WITH CLUB SUGGESTION IS ON
NON-CONFORMING:
RangeVue - Suggest Clubs: when enabled, these features is Non-Conforming for competitive sanctioned
rounds and will provide warning to you.

How to Setup RangeVue with Club Selection?

The SkyCaddie SX400 supports the NEW feature Range Vue with Club Selection. This feature will allow you to program in your club distances through your SkyGolf 360 account and when enabled for use on the SX400, will instantly show you distance remaining as well as the club suggestion. This feature can be turned on and off for competitive sanctioned rounds.
Please follow the instructions below for setting up RangeVue with Club Selection.
1. Go to www.skygolf.com and click on the “SkyGolf 360” section at the top of the page.
2. Click on “Login” on the top of the website.
3. When the “SkyGolf 360” page opens you should see a list of option tabs at the top.
4. Click on “Edit Golf Bag”.
5. In the “Edit Bag” screen you will see a list of clubs and you can edit distances or delete clubs. (Edit to your
personal distances or Delete clubs you don’t use).
6. Once finished click on “Save”. Then, connect your SkyCaddie SX400 and sync it to update this information to the device to use with RangeVue with Club Selection.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
Acceptable Battery Temperature for SX400
Keeping your SX400 within acceptable operating temperatures:
Similar to other high-performance electronic products, such as tablets and smartphones, the SX400 has internal temperature sensors that trigger an alert if its internal temperature exceeds recommended operating conditions that may lead to damage.
Examples of why this condition may occur would include:
• Leaving the device in a car on a hot day.
• Leaving the device in direct sunlight on a hot surface such as a golf cart seat, or the dashboard of a car for an extended period of time.

What if you receive an alert message?
If the interior temperature of the SX400 exceeds the normal operating range, the device will protect its internal components by showing an alert message.

Some functions may shut down or not operate properly until an acceptable operating temperature is resumed. After exceeding the operating ranges of 30 degrees Fahrenheit (zero Degree C) degrees to 140 degrees Fahrenheit or (60 degrees C), the power may need to be turned off and then turned back on once the operating temperature returns to normal ranges.

If this happens, Press DISMISS and move the SX400 to a cooler location, out of direct sunlight lower its internal temperature. Continued use in high temperatures or direct sunlight may damage sensitive electronics and void warranty. Do not attempt to remove battery.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
AVOID OVERCHARGNING
AVOID OVERCHARGING

Charge your SX400 to 100% then REMOVE from charger.


“Overcharging” is the concept that if you leave your SkyCaddie on the charger for a while after it hits 100 percent, it will keep pumping in the current and that will reduce the capacity of the battery or even cause it to swell or catch fire.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
Do I have to sync through USB?
No, you don’t have to Sync via USB. The SX400 can do everything that you need through wifi connections eliminating the need to sync through USB. This means you can register, download courses, and get all updates quickly as long as you have a wifi connection.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
How can I customize the SX400?
Select “Settings” from the menu bar on the SX400 to view all of the user and system information for your SkyCaddie. This is where you will go if you needed to make any modifications to the units, tee gender, views, adjust backlight settings, battery level, time zone, etc. You can also come to this section in order to restore to factory default settings.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
How Do I know if my SX400 is charging?
There is no blinking or flashing charge light on the SX400. Charging is indicated by the battery meter.

When SX400 is turned off and connected to wall charger, you will see this screen – to check if charging, simply press the power button and this screen will show.

When the SX400 it turned on, and connected to wall charger, you will see this lightning bolt in the battery meter at the top of the screen

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
How long should I allow the SX400 to turn on before starting a round?
We recommend that the SX400 is in clear view of the sky 10 minutes prior to starting your round for optimal performance.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
How to Connect through WIFI?
There is no need to connect to your computer through USB. Easily connect to WIFI by following the instructions below:

• Power ON & Choose “SYNC”
• Select “Wi-Fi Sync”
• Choose “Set Up Wi-Fi”
• Choose “Network” (router)
• Login with your Network Password and “Connect”
• Sync Complete/ Select “CLOSE”

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
How to search on the SX400 for a course that's name contains a special character?
When searching for a golf course that’s name contains a special character you may need to use that character as part of your search.

Pressing and holding a key reveals alternative letters that will help you type the name correctly.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
How to turn On/Off Auto Scoring
1) From the Main Screen,

2) Select Play Golf

3) Choose the Course to Play

4) Select Play Now

5) Choose Round Options

6) Select Auto-Hole> Options ON >OFF> Scoring ON.

7) Start Round


For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
Incorrect Time Showing in SX400, How do I Fix?
Problems syncing your SX400 via WiFi?


With SX400 Outside and clear view of the sky Turn ON

Select PLAY GOLF

As the Satellites pick up the location, you should then be able to connect via WiFi.

This will also correct the date/time if it needs adjusting.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
Is the SX400 water resistant?
The SX400 is highly water resistant and has a rugged design that can stand up to almost anything that comes its way on the course.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
Removing favorites from SX400
On the SX400, there are two types of courses that will show up in the ‘Favorites’ list:
1. Favorite courses you have downloaded from the website.
a. These courses have a heart icon beside them.
b. If you remove a favorite course on the website, it will be removed from the device the next time you Sync.
2. Single courses you have updated over Wi-Fi using the ‘update’ button on the course info screen.
a. These courses have a Wi-Fi icon beside them.
b. You don’t need to remove these courses, as they don’t take up much space and they do not count toward your 50 favorite courses.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
SX400 / DUAL GREEN (BETA)

ISSUES WITH DUAL GREENS?

 

If the course you play has a DUAL GREEN and you cannot change the or access the option to change it, please SYNC your SX400 to download the update that will fix the issue.

 

 

SX400 / DUAL GREEN Update (BETA)


If the course you play has a DUAL GREEN and you cannot change the or access the option to change it, please SYNC your SX400 to download the update that will fix the issue.
 

 

SX400 Applicaction Update 1.3.8 app with 1.0.16 OS
SX400 App. Update
1.3.8 app with 1.0.16 OS

!!!!!!!!!!!THIS UPDATE WILL TAKE AN HOUR TO DOWNLOAD!!!!!!!!!!


Release Notes:

-Map Pack Updates over Wi-fi

-Near Hole Support expands the playable area to show actual distances when you are further from mapped areas.

-Time auto updates via wi-fi sync

-If you play a course more than once, the SX500 will default to the tee you previously selected.

-You can hide the ‘Demo Course’ button using the ‘Demo Course’ option in the ‘System’ settings.

-Searching for courses should be noticeably faster.

-You can setup Wi-Fi using the ‘Wi-Fi Setup’ option in the ‘System’ settings. This is an alternative
to the ‘setup’ option on the ‘Wi-Fi Sync’ screen.

-If you are prompted to update during a Sync, the version number will be displayed.

-The distance buttons around the edge of the IntelliGreen are easier to tap.

-A helpful message will appear if you try to use the screen buttons when they are turned off.

-You can clear all saved rounds using the ‘Clear Rounds’ option in the ‘System’ settings.

-Navigation improvement when using 'My Bag' while round is in progress.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
SX400 Power Adapter
SX400 POWER ADAPTER
Here are the specs on the SX400 wall charger below. It charges faster than all other SkyCaddie wall chargers.
Model: TPA- 40050200UU
INPUT: 100-240 v- 50/60Hz 0.3A
OTPUT: 5.0v = 2000mA

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
What are the dimensions and screen size of the SX400?
Size: 5" x 2.4" x 0.7" inch (127 mm x 60.96 x 17.78 mm)
Weight: Approximately 6.6 ounces (250 grams)
Display: 4" LCD touch screen, 540 x 1080 resolution
Battery: Hi-capacity rechargeable Li-Polymer battery. 12-14 hours continuous use.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
What are the main features of the SX400?
• Pre-loaded with over 35,000 full featured courses worldwide
• Golf's most brilliant display featuring a large 4" touch screen
• Cut the Cord!! WIFI connectivity to streamline updates & course downloads on demand. NO need to connect to a computer!
• Longer battery life
• Patented Intelligreen technology, larger image and easy to use cursor movement to dial in your yardage.
• NEW Dynamic Holevue with full pinch & Zoom provides multiple views and a stunning visual experience
• Integrated Targets. Simply double tap to reveal critical distances to hazards, carries & layups.
• Digital Scorecard and Stat tracking
• Upload scores to SkyGolf 360 via WiFi
• Big number mode. Front, Center, Back distances in ultra large numbers
• Pinpoint technology provides the ability to get distance to the pin
• Engineered with a highly water-resistant and rugged design
• Intelligent Automation from the parking lot to the 1st Tee
• Powered by SkyGolf's ground-verified maps for unmatched accuracy
• Tee box & gender selection

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
What is the expected battery life for the SX400?
Depending on your round time, you should be able to get up to 14 hours or 3 rounds of golf in on a full charge. The SX400 should be ready for extended playing time, that emergency 9, or even 18 more holes.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
What memberships are compatible with the SX400?

All Tour Series memberships are compatible with the SX400. To view these memberships and prices, please Click Here
 

BENEFIT

DOUBLE EAGLE

EAGLE

BIRDIE

TrueGround® Course Map Coverage

Worldwide

Nationwide

Statewide

Add 2 More SkyCaddies to Plan (Family 3-in-1 Plan)

  

Advanced Features (HoleVue®, IntelliGreen®, etc.)

Eligible for Free Bridgestone E12 Ball Offer (shipping fees apply)

  

24/7 Access to our SkyGolf 360® Cloud

SkyGolf 360® Mobile App

SkyCaddie® Mobile App

GPS + Scoring

Scoring Only

Scoring Only

GOLF Magazine – 8 Issues

Boxgroove Private Course Play



For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 

What's in the box?
SkyCaddie SX400 GPS Rangefinder
SX400 USBC cable
Wall charger
Quick Start Guide
Warranty and License Agreement

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
Where do I see my scores that I synced after my round?
You can see your synced scored via the Skygolf360 app available for IOS or Android or by visiting www.Skygolf360.com and logging in with your SkyGolf username and password.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 

HAVE MORE QUESTIONS?


LIVE CHAT SUPPORT

Have a question about your device or account? Simply click on the Chat Now option located in the bottom right of your screen to begin your Live Chat session. A customer service representative will assist you as soon as possible.

LIVE CHAT SUPPORT HOURS:

Monday - Friday: Saturday:Sunday:

6:00am - 6:00pm (Central Time)

8:00am - 5:00pm

8:00am - 5:00pm

Please be aware that during periods of high chat volume, you may need to wait for an available agent, even during normal business hours. Our customer service representatives are working to quickly assist all customers in the queue in the order they are received. If the chat option is not available,please wait until the status on the button changes.

TEXT SUPPORT

Would you like quick and easy Text support from your mobile phone? Simply text your question to (601) 691-8693 and one of our customer service representatives will respond as quickly as possible. Perfect if you are on-the-go or at the golf course!

TEXT SUPPORT HOURS:

Monday - Friday: Saturday:Sunday:

8:00am - 5:00pm (Central Time)

Closed

Closed

Please be aware that during periods of high Text volume, you may need to wait for an available agent, even during normal business hours. Our customer service representatives are working to quickly assist all customers in the queue in the order they are received.