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(N/C) Non-Conforming when Range vue with Club Suggestion is ON
N/C Non-Conforming when Rangevue with Club Suggestion is ON:
NON-CONFORMING: Range Vue - Suggest Clubs: when enabled, these features is Non-Conforming for competitive sanctioned rounds and will provide warning to you. How to Setup RangeVue with Club Selection? The SkyCaddie SX500 supports the NEW feature RangeVue with Club Selection. This feature will allow you to program in your club distances through your SkyGolf 360 account and when enabled for use on the SX500, will instantly show you distance remaining as well as the club suggestion. This feature can be turned on and off for competitive sanctioned rounds. Please follow the instructions below for setting up RangeVue with Club Selection. 1. Go to www.skygolf.com and click on the “SkyGolf 360” section at the top of the page. 2. Click on “Login” on the top of the website. 3. When the “SkyGolf 360” page opens you should see a list of option tabs at the top. 4. Click on “Edit Golf Bag”. 5. In the “Edit Bag” screen you will see a list of clubs and you can edit distances or delete clubs. (Edit to your personal distances or Delete clubs you don’t use). 6. Once finished click on “Save”. Then, connect your SkyCaddie SX500 and sync it to update this information to the device to use with RangeVue with Club Selection. (See screenshots on next page)
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
Acceptable Battery Temperatures for SX500
Keeping your SX500 within acceptable operating temperatures:
Similar to other high-performance electronic products, such as tablets and smartphones, the SX500 has internal temperature sensors that trigger an alert if its internal temperature exceeds recommended operating conditions that may lead to damage.
Examples of why this condition may occur would include: • Leaving the device in a car on a hot day. • Leaving the device in direct sunlight on a hot surface such as a golf cart seat, or the dashboard of a car for an extended period of time.
What if you receive an alert message?
If the interior temperature of the SX500 exceeds the normal operating range, the device will protect its internal components by showing an alert message.
Some functions may shut down or not operate properly until an acceptable operating temperature is resumed. After exceeding the operating ranges of 30 degrees Fahrenheit (zero Degree C) degrees to 140 degrees Fahrenheit or (60 degrees C), the power may need to be turned off and then turned back on once the operating temperature returns to normal ranges.
If this happens, Press DISMISS and move the SX500 to a cooler location, out of direct sunlight lower its internal temperature. Continued use in high temperatures or direct sunlight may damage sensitive electronics and void warranty. Do not attempt to remove battery.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
AVOID OVERCHARGING
AVOID OVERCHARGING
Charge your SX500 to 100% then REMOVE from charger.
“Overcharging” is the concept that if you leave your SkyCaddie on the charger for a while after it hits 100 percent, it will keep pumping in the current and that will reduce the capacity of the battery or even cause it to swell or catch fire.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
Charging the SX500 in Power OFF mode (faster charge)
Here is a quick video on how to connect the USB Cable:
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
Do I have to sync my SX500 through USB?
The SX500 can do everything that you need through wifi connections eliminating the need to sync through USB. This means you can register, download courses, and get all updates quickly as long as you have a wifi connection.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
How can I customize the SX500?
Select “Settings” from the menu bar on the SX500 to view all of the user and system information for your SkyCaddie. This is where you will go if you needed to make any modifications to the units, tee gender, views, adjust backlight settings, battery level, time zone, etc. You can also come to this section in order to restore to factory default settings.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
How do I download courses wirelessly on SkyCaddie SX500?
Please review the following videos for information on configuring your SX500 to download courses wirelessly via Wi-Fi
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
How do I know if my SX500 is charging?
How do I know if my SX500 is charging?
There is no blinking or flashing charge light on the SX500. Charging is indicated by the battery meter.
When SX500 is turned off and connected to wall charger, you will see this screen – to check if charging, simply press the power button and this screen will show.
When the SX500 it turned on, and connected to wall charger, you will see this lightning bolt in the battery meter at the top of the screen
If you need to contact Customer Support, please call us at 866-759-4653 for US and Canada customers and 0800 883 0505 for UK customers.
Here is a quick video on how to connect the USB Cable:
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
How do I lock the screen on the SX500?
Locking the screen on the SX500 is as easy as pressing the green button on the upper right hand side of the device. Once that is pressed, a red/white lock symbol will appear on your screen so that you know that it is locked. To unlock, simply press the green button again.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
How long should I allow the SX500 to turn on before starting a round?
We recommend that the SX500 is in clear view of the sky 5 minutes prior to starting your round for optimal performance.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
How to Connect through WIFI?
There is no need to connect to your computer through USB. Easily connect to WIFI by following the instructions below:
• Power ON & Choose “SYNC” • Select “Wi-Fi Sync” • Choose “Set Up Wi-Fi” • Choose “Network” (Router) • Login with your Network Password and “Connect” • Sync Complete/ Select “CLOSE”
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
How to Search Courses Containing Special Characters
How to search on the SX500 for a course that’s name contains a special character.
When searching for a golf course that’s name contains a special character you may need to use that character as part of your search.
Pressing and holding a key reveals alternative letters that will help you type the name correctly.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
Type in Course Name using Keypad
Wait for Course Search to Complete
Select Course
How to turn on/off Auto Scoring
1) From the Main Screen,
2) Select Play Golf
3) Choose the Course to Play
4) Select Play Now
5) Choose Round Options
6) Select Auto-Hole> Options ON >OFF> Scoring ON.
7) Start Round
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
Is Bluetooth available on the SX500?
Currently Bluetooth is not enabled for use on the SX500 but will be in future releases we make. WIFI is the easiest and preferred method for registration, course updates and score syncing to 360.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
Is the SX500 water resistant?
The SX500 has a water resistance rating of IPX7. It comes in a highly water resistant, rugged design that is capable of standing up to almost anything that comes its way on the course.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
Is there a belt clip or cradle to hang my SX500?
There will be a specialized cradle coming for the SX500 in the near future, at the moment the best way to mount the SX500 is with one our cart or trolley mounts. Click here to shop.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
Polarized Sunglasses
SX500 while using Polarized Sunglasses:
All outdoor readable Liquid Crystal Displays (LCD’s) have varying types of polarizing filters that are designed to maximize the readability of the LCD display in various lighting conditions. Each manufacturer of the LCD uses the type of polarization filter that is optimized for their particular display and the normal orientation the display will be used. The SX500 LCD has filter layers designed that provide the best performance for the LCD. Major brands of sunglasses are typically polarized in order to reduce glare reflected from horizontal surfaces such as land and water. Some aviation sunglasses may not be polarized because of potential readability issues with cockpit instrumentation LCD’s. The SX500 LCD has been tested with all major brands of polarized sunglasses and is visible outdoors with those sunglasses. There may be a slight apparent darkening of the display when turned horizontally depending on the type of polarization direction of the respective sunglasses. Most sunglasses are vertically polarized, however some are polarized 45 degrees. Each will behave slightly differently with the SX500 display. Various SkyCaddie products may have different LCD’s and polarization methods optimized for the respective product LCD.
This is not a reason for a return as there is no issue with our hardware.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
Removing Favorites from SX500 (downloaded courses)
On the SX500, there are two types of courses that will show up in the ‘Favorites’ list:
1. Favorite courses you have downloaded from the website. a. These courses have a heart icon beside them. b. If you remove a favorite course on the website, it will be removed from the device the next time you Sync.
2. Single courses you have updated over Wi-Fi using the ‘update’ button on the course info screen. a. These courses have a Wi-Fi icon beside them. b. You don’t need to remove these courses, as they don’t take up much space and they do not count toward your 50 favorite courses.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
Scam Sites Selling SkyCaddie and other Golf Products – Buyer Beware!!
Sadly, in today’s world, all that glitters is not gold! Beware of prices that seem too good to be true, as many times they are.
There are scam sites that may seem to have great deals on our products (and others) where their only intention is to steal your identity and wipe out your bank account.
We recommend buying only from trusted internet sites who display verified payment security certificates.
Please chat with customer support for the latest promotions on our entire line of products. Click Here To Chat
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
SX500 App Update FEB 2021
SX500 Application Update
version: 1.3.26 OS 1.1.9
!!!!!!!!!!!THIS UPDATE WILL TAKE ONE HOUR TO DOWNLOAD!!!!!!!!!!
Release Notes:
-Map Pack Updates over Wi-fi
-Near Hole Support expands the playable area to show actual distances when you are further from mapped areas.
-Time auto updates via wi-fi sync
-If you play a course more than once, the SX500 will default to the tee you previously selected.
-You can hide the ‘Demo Course’ button using the ‘Demo Course’ option in the ‘System’ settings.
-Searching for courses should be noticeably faster.
-You can setup Wi-Fi using the ‘Wi-Fi Setup’ option in the ‘System’ settings. This is an alternative to the ‘setup’ option on the ‘Wi-Fi Sync’ screen.
-If you are prompted to update during a Sync, the version number will be displayed.
-The distance buttons around the edge of the IntelliGreen are easier to tap.
-A helpful message will appear if you try to use the screen buttons when they are turned off.
-You can clear all saved rounds using the ‘Clear Rounds’ option in the ‘System’ settings.
-Navigation improvement when using 'My Bag' while round is in progress.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
SX500 Cart Mount Warranties (Bracketron Mounts)
For all Bracketron mount items, you may file a warranty claim with Bracketron directly by clicking on the link below. They will replace the broken component only and not the entire mounting system. They will replace the broken component only and not the entire mounting system.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
What are the dimensions and screen size of the SX500?
Size: 6 “x 3” x .5” inch (155.5 x 83 x 12.7 mm) Weight: Approximately 8 ounces (250 grams) Display: 5” LCD Touch screen, 1920x1080 resolution
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
What are the main features of the SX500?
• Pre-loaded with over 35,000 full featured courses worldwide • Golf's most brilliant display featuring a large 5" touch screen • Patented Intelligreen technology, larger image and easy to use cursor movement to dial in your yardage. • NEW Dynamic Holevue with full pinch & Zoom provides multiple views and a stunning visual experience • Integrated Targets. Simply double tap to reveal critical distances to hazards, carries & layups. • Digital Scorecard and Stat tracking • Upload scores to SkyGolf 360 via WiFi • Cut the Cord!! WIFI connectivity to streamline updates & course downloads on demand. NO need to connect to a computer! • Big number mode. Front, Center, Back distances in ultra large numbers • Pinpoint technology provides the ability to get distance to the pin • Engineered with a highly water-resistant and rugged design • Intelligent Automation from the parking lot to the 1st Tee • Powered by SkyGolf's ground-verified maps for unmatched accuracy • Tee box & gender selection • Longer battery life
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
What is the camera on the SX500 for?
Camera 5.0 / 13 MP
- You can now take photos on the green and save them to your SkyGolf 360 account.
The camera is accessed during round play by pressing and holding the bottom right button.
Photos taken can be uploaded to SkyGolf 360 and shared with friends.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
What is the expected battery life for the SX500?
Depending on your round time, you should be able to get up to 14 hours or 3 rounds of golf in on a full charge. The SX500 has the largest battery in the industry so it should be ready for extended playing time, that emergency 9, or even 18 more holes.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
What is the Pro Front?
The ‘Pro Front Mark’ is a static point on the green and does not move when you change your angle of approach to the green. The pro front represents the closest point of the green when viewed from the most common angle of approach.
For example, imagine playing a hole in regulation and think of your approach shot into the green. On a par 3 you would approach the green from the tee, on a par 4 it’s from the middle of the fairway and on a par 5 it’s from a layup zone in the fairway. The Pro front mark is the first point on the front of the green which is closest to these ideal approach positions.
Why is it important?
In order to provide a tournament pin sheet to players in a professional event, the event’s tournament director will use the Pro Front as the static reference point to pace off from when setting the pins for a tournament. For example, in order to mark 9 paces on, 6 from the left, there must be a starting point.
SkyCaddie uses the same methodology as the main Tours when locating the pro front mark on a green. SkyCaddie then uses this ‘Pro Front Mark’ for its SkyPin Sheets and to assist in adding pin locations directly into products such as the SkyCaddie SX500 and SX400.
On a SkyCaddie SX400/500, Pro Front is shown this way as a red and white circle icon on the green.
When Pro Front is enabled in the settings of the SX500 or SX400, and the course you are playing has been mapped with the Pro Front Mark, an additional distance will be displayed on the IntelliGreen screen in the lower left corner marked with the red and white circle icon. Such as this:
The above images are from tour yardage books and show the Pro front mark from different angles.
SkyCaddie will now display the dynamic front/center/back distances based on your current location and approach angle to the green as well as a distance to the static Pro Front Mark.
Because the Pro Front is a static reference point which provides the front of the green distance based on the optimal approach angle to the green, It will vary from the dynamic front distance which is based on your current location’s approach angle to the green.
NOTE: Pro Front Mark is not enabled on all SkyGolf courses
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
What memberships are compatible with the SX500?
All Tour Series memberships are compatible with the SX500. To view these memberships and prices, please Click Here
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
What’s in the box?
SkyCaddie SX500 GPS Rangefinder SX500 micro USB cable with extended connector Wall charger Quick Start Guide
*Please note that the screen on the SX500 is very durable and a screen protector is not needed for daily use.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
HAVE MORE QUESTIONS?
LIVE CHAT SUPPORT
Have a question about your device or account? Simply click on the Chat Now option located in the bottom right of your screen to begin your Live Chat session. A customer service representative will assist you as soon as possible.
LIVE CHAT SUPPORT HOURS:
Monday - Friday: Saturday:Sunday:
6:00am - 6:00pm (Central Time)
8:00am - 5:00pm
8:00am - 5:00pm
Please be aware that during periods of high chat volume, you may need to wait for an available agent, even during normal business hours. Our customer service representatives are working to quickly assist all customers in the queue in the order they are received. If the chat option is not available,please wait until the status on the button changes.
TEXT SUPPORT
Would you like quick and easy Text support from your mobile phone? Simply text your question to (601) 691-8693 and one of our customer service representatives will respond as quickly as possible. Perfect if you are on-the-go or at the golf course!
TEXT SUPPORT HOURS:
Monday - Friday: Saturday:Sunday:
8:00am - 5:00pm (Central Time)
Closed
Closed
Please be aware that during periods of high Text volume, you may need to wait for an available agent, even during normal business hours. Our customer service representatives are working to quickly assist all customers in the queue in the order they are received.
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