Top Support Questions

Take a moment to look through some of the most popular questions that our members have found useful.

• SGX Questions

  • What do I do if my SkyCaddie is displaying an 'Update Program' or 'No Application Found' message?
  • Why won’t my SGX sync on my computer? (Windows troubleshooting only)
  • When will my course get HoleVue?
  • When will QuickVue be available for the SGX?
  • Why does my SGX power off before the charge is complete?
  • What accessories are available for my SGX?
  • What do I do if my SGX won’t acquire a satellite signal or it is inaccurate?
  • How do I edit par and handicap information for a course that is listed incorrectly?
  • When will SmartClub Technology be available?
  • How do I put the SGX in Demo Mode?
  • What is the warranty period for my SGX?
  • How can I make my SGX switch to IntelliGreen sooner?
  • Can I track the distance of every shot on my SGX?
  • My port plug cover broke. How do I replace the port plug cover?
  • How do I request a course to be mapped by a SkyCaddie Mapper?
  • What is the difference between the SG5 and the SGX?
  • Do I need a membership for the SGX, since it comes preloaded with course maps?
  • I have an older SkyCaddie model. Can I trade it in for a SGX?
  • I read about SmartClub Technology in an article. Does the SGX include Smart Tags? What do they do? How much do they cost?
  • With the new features described, is the SGX legal for play like other SkyCaddies?

• Course & Feature Expansion Pack

  • What is IntelliGreen® Pro (Beta)?
  • What is a Beta release?
  • What is HoleVue™ powered by TrueGround™ Mapping (Beta)?
  • What is SkyCaddie QuickVue™ powered by TrueGround™ Mapping?
  • What are TrueGround™ Professionally-Mapped Courses?
  • What are Member-Mapped Courses?
  • What software version is on my SkyCaddie®?

• Find, Save, and Download Courses

  • Where are my playlists?
  • How do I search for SkyCourses?
  • How do I download courses to My SkyCaddie?
  • Why can’t I find a course?
  • How do I download an updated course from Favorites?

• Membership & Account Management

  • What do I do if I don’t know my username and password?
  • How do I change my contact information in CaddieSync?
  • How do I change my email address?
  • How do I renew my membership?
  • I renewed my membership but the SkyCaddie still shows that I need to renew, why?
  • How do I upgrade my membership?

• Membership Questions

  • What membership plans are available?
  • Why do you charge for a membership?
  • If I buy a new SkyCaddie can I put my old membership on my new SkyCaddie?
  • What is included in the Course and Feature Expansion Package?

• Using and Maintaining Your SkyCaddie

  • What do I do if my SkyCaddie is showing inaccurate yardages or no yardages at all?
  • How do I activate my SkyCaddie?
  • How do I find the ESN of my SkyCaddie?

• CaddieSync Information

  • How do I download and install CaddieSync?
  • How do I download CaddieSync for Windows?
  • How do I download CaddieSync for Mac?
  • How do I download courses to My SkyCaddie?
  • What do I do if I get a message that my SkyCaddie cannot be found?
  • What do I do if I get a warning message about Windows logo testing?

Still can't find what you're looking for?

Contact one of our knowledgeable support representatives.