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A firmware update has been released. Please follow the steps below to get your LX5 updated:
Before you start
How to update your LX5
How to confirm you’re updated
Your LX5 should show one of the following:
OS update number:
To find this go too Menu > Info > Versions
To confirm all is working well, go outside, choose play golf and with a clear sky view for 5–10 minutes to reacquire satellites you will have nearby courses now appear.
If you don’t see the update or still have issues
How Do I Register My LX5?
To register and sync your LX5 using Bluetooth, Wi-Fi, or a USB connection, please follow the step-by-step instructions in our LX5 User Guide.
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
How Do I Send Log Files from My LX5?
To send log files from your LX5, follow these steps:
1. Press and hold the MENU button
2. Scroll to Settings
3. Select System
4. Choose Diagnostics
5. Tap Submit Logs
6. Then select Submit
👉 Don’t forget to SYNC your LX5 via Wi-Fi or USB to complete the process and send the log files.
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
Is the LX5 Waterproof?
The SkyCaddie LX5 has a 3 ATM water resistance rating, which means it can handle splashes, rain, snow, and everyday water exposure on the course.
However, it's not recommended for swimming, snorkeling, or diving.
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
Manual Shot Tracking with Your SkyCaddie LX5
To start using shot tracking on your LX5, follow these steps:
You’ll be able to view your full round and stats from your SkyGolf 360 account!
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
Why Does My LX5 Keep Asking If I’m Finished with Every Hole?
Even with Auto Hole Advance turned on, your LX5 may still ask, “Are you finished with Hole X?” (e.g., Hole 10).
This is just a prompt. If you don’t tap the screen, the watch will automatically advance to the next hole after a few moments.
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
What Are the Membership Options for the LX5?
SkyCaddie offers a range of SkyGolf 360 membership plans to
fit your golf needs. Here’s a quick breakdown:
Front Back Center (FBC)
Free Plan
Coverage: Statewide
Includes a FREE Golf Magazine subscription (8 issues)
Available: Annual only
Coverage: Nationwide
Includes a FREE Golf Magazine subscription (8 issues)
Available: 1-Year or 3-Year plans
Coverage: Worldwide
Includes a FREE Golf Magazine subscription (8 issues)
Bonus: Free Bridgestone e12 golf balls (shipping fees apply)
Available: 1-Year or 3-Year plans
👉 Click here for more membership details
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
What’s Included with the LX5?
When you purchase the SkyCaddie LX5, here’s what you’ll find in the box:
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
What If My LX5 Is Frozen or Stuck on a Screen?
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
Why Does My LX5 Screen Go Blank?
This is caused by the Auto Dim feature, which automatically reduces screen brightness after a set time to help extend battery life.
- 10 seconds
-15 seconds
-20 seconds
-30 seconds
-45 seconds
-60 seconds
-Never
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
Does the LX5 Connect via Wi-Fi or Bluetooth?
Yes! The SkyCaddie LX5 uses both Wi-Fi and Bluetooth for syncing course updates, scorecards, and membership information.
For step-by-step instructions on how to use these features, please refer to our LX5 User Guide.
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
How Do I Charge My LX5 SkyCaddie Watch?
Charging your LX5 is quick and easy when following these guidelines:
Charging Time & Safety
Prep Before Charging
Use Only Authorized Chargers
How to Charge Your LX5
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
A Golf Course on My Favorites List Has an Update — What Should I Do?
If a course you play has been updated, follow these steps to sync the latest version to your LX5:
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
Is There a Reset Button for the LX5?
The LX5 doesn't have a physical reset button, but you can restart or reset the device using the Power button based on its current state:
How to Reset or Restart the LX5:
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
How Do I Change the Watch Face on My SkyCaddie® LX5?
To customize the look of your LX5, you can easily switch between different watch face designs.
Watch the video here for a quick walkthrough on how to change your watch face on the SkyCaddie® LX5.
How Do I Clean the Charging Port on My LX5 Watch?
To maintain a strong charging connection, it's important to clean the charging port on the back of your SkyCaddie LX5 regularly. Follow these simple steps to remove any buildup or tarnish from the gold contacts on the back of your LX5:
Step 1:
Moisten a clean cotton Q-Tip® with isopropyl alcohol.
Use only enough alcohol to dampen the swab — do not soak it.
Step 2:
Gently scrub the four gold contact points on the underside of your LX5.
Important: Only clean the contact points. Avoid
applying alcohol to other areas, as this could damage the device.
Step 3:
Keep scrubbing the contacts with clean, alcohol-dampened swabs until they are
shiny and no more debris is picked up.
📌 Tip: Be sure both the watch port and USB charging clip are dry before reconnecting.
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
Have a question about your device or account? Simply click on the Chat Now option located in the bottom right of your screen to begin your Live Chat session. A customer service representative will assist you as soon as possible.
Please be aware that during periods of high chat volume, you may need to wait for an available agent, even during normal business hours. Our customer service representatives are working to quickly assist all customers in the queue in the order they are received. If the chat option is not available, please wait until the status on the button changes.
Would you like quick and easy text support from your mobile phone? Simply text your question to (601) 691-8693 and one of our customer service representatives will respond as quickly as possible. Perfect if you are on-the-go or at the golf course!
Please be aware that during periods of high text volume, you may need to wait for an available agent, even during normal business hours. Our customer service representatives are working to quickly assist all customers in the queue in the order they are received.
SkyGolf products require a membership to ensure golfers always have access to the most accurate, up-to-date course maps and performance data. The membership supports ongoing updates, cloud storage, and advanced features that help players play smarter and improve faster.