Support
SUPPORT FAQS
After a membership has been purchased, SkyGolf will send an Activation Email so that you can finalize this renewal on your SkyCaddie. Look for the email titled "Activate Your Membership from SkyGolf". Click on the "Activate Now" button from within that email to attach the membership to your SkyCaddie.
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Once activated, you will need to synchronize your SkyCaddie with the SkyGolf systems to complete the renewal. Follow the steps below to SYNC.
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Wi-Fi SYNC
Handhelds:
1. With SkyCaddie ON, choose SYNC from Start Menu
2. Select Wi-Fi Sync.
3. Once the “Initializing” screen comes up, press SETUP in the top right corner.
4. Choose the Wi-Fi connection you want to use and enter the password if prompted.
5. Once connected, exit the Setup.
Video: https://www.skycaddiepromo.com/wifi/
Watches:
• Power ON & select “SYNC”
• choose “Wi-Fi Sync”
• tap “Set Up Wi-Fi”
• Choose “Network” (router)
• Login with your Network Password and “Connect”
• Once connected, exit the Setup.
Sync Complete/ Select “CLOSE”
Video:https://www.skycaddiepromo.com/wifi/
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Bluetooth SYNC:
Using your smart device, go to the Google Play Store or the Apple App Store to download the SkyGolf 360 mobile app. Log in to the app using the same credentials you use on our website.
To pair your SkyCaddie Watch with SkyGolf 360:
1. Press and hold the MENU button until the Menu
opens.
2. Select SETTINGS and press the OK button.
3. Select BLUETOOTH.
4. Select SYNC NOW. The SkyCaddie Watch will turn on Bluetooth and it will go to the “Pair Ready” screen.
5. In the SkyGolf 360 mobile app, press the SYNC icon
and follow the on-screen instructions to complete
pairing process.
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For further assistance, please contact our Support team at 866-759-4653 for US customers
Advanced Sensor Technology for Precision and Reliability
Lightweight and highly accurate SuperTags™ add less than a swing weight and intelligence to every club
Long-lasting battery life, typically lasting up to two years
Provides key data like club head speed and swing path without a camera or launch monitor
Breakthrough “Ball-Strike” technology to eliminate false shots
SkyCaddie GPS Accuracy
Buy Now, Pay Later!
Affirm is the smartest way to pay over time. Shop at www.skygolf.com and pay at your own pace without any fees, so you can get the things you love without breaking your budget.
Here's How:
*Go Shopping at skygolf.com
*Add the item to your cart to checkout
*You will see a link to the AFFIRM application
*Complete application & submit
*If you get an approval notice,
*Select the payment option that works for you and your budget—from 4 payments every 2 weeks to monthly installments.
For more information on how Affirm works, visit their website:
https://www.affirm.com/
For further assistance, please contact our Support team at 866-759-4653 for US customers (during business hours).
Yes!
If you are with a golf club, coach a high school team, work for a school, etc., give our team a call to see if we have a deal for you. Our team can help you at 800-800-0512
IPHONE
ANDROID
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For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
With a paid plan, you will have access to:
- SkyCaddie Mobile App
- SkyGolf 360 Cloud
- Pre-loaded golf courses
- TruGround Course Maps
- Intelligreen
- Dynamic HoleVue
- Intellipath
- Range Rings
- Big Number Mode
- Full Target List
- Manual Round Tracking
- Golf Magazine (US Only)
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
Note: If you have a SkyCaddie Pro 4X, Pro 5X, SX500, SX400, SX550, LX2 or LX5, please SYNC via Wi-Fi.
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To Our Valued Legacy SkyCaddie Members,
For over a year, we have been communicating with customers who are using legacy SkyCaddie products, manufactured before 2015, to advise them that our systems will no longer support those products. This support specifically relates to the antiquated USB connectivity method those legacy SkyCaddie's use for course downloads and membership renewals.
You may continue to use your device with your current membership; however, to ensure a seamless experience this golf season, we strongly recommend upgrading to our latest devices featuring Wi-Fi connectivity.
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Exclusive Upgrade Offers
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As a special offer, you have an exclusive opportunity to upgrade to a new SkyCaddie with advanced features, from enhanced course details to larger responsive touch screens and wireless connectivity. Your current active membership will be seamlessly transferred upon upgrading and your new SkyCaddie will be ready to use out of the box! To learn more about this offer, give our support team a call at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
We appreciate your loyalty while we prioritize modern technology to provide superior products to every golfer. Thank you for your understanding and continued support.
Calibration
Now that our SuperTags are installed on our clubs, we need to calibrate the SuperTag. Whether you intend to use the SuperTags with your SkyCaddie SX Series Handheld GPS or via the SkyCaddie Mobile app with your phone, ALL calibration will need to be done with your smart phone.
If not already installed, please download SkyCaddie mobile from your app store.
Logn in with your SkyGolf username and password.
video:
Recalibration
If you think you have moved the SuperTag, or you think there is a bad reading or problem with the data – we highly recommend that you retighten the SuperTAG and recalibrate.
SHOW: retighten the tag, and calibration. Ie you may have to remove that club from your bag (need to know this information)
Have a course related inquiry? View information on how to manage your courses or request a new one:
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
Do I need a membership to use SuperTag Sensors
If you need to retrieve your username or reset your password CLICK HERE
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Then, fill out the necessary information to retrieve your username or password.
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For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
GameTrax 360 Key Features & Benefits:
GameTraX 360, which is a combination of SkyGolf’s SuperTags with a SkyCaddie rangefinder, allows a golfer to not only capture the location, club used and distance of each shot during a round, but it will also capture a virtual 3-D replication of the swing and putts that produced the shot along with club performance data such as club head speed, shaft angles at address and impact, and much more…all automatically to effectively obsolete other products in related categories.
Nothing Else Comes Close®!
Please Note: The initial release will be for SkyCaddie PRO 5X with other select models of SkyCaddie as well as IOS/Android coming soon.
30-Day Satisfaction Guarantee
Free UPS Ground Shipping for contiguous 48 US States. For shipping options to Alaska and Hawaii, please Contact/CHAT with Customer Service.
Please Note: SkyCaddie PRO 5X sold separately
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
Accept offer Terms and Conditions Steps
Important: You must review the Summary of Credit Terms and the Consent to Electronic Disclosures documentation before continuing. Simply clicking the checkbox will not allow you to continue.
Steps:
1. Click on the “Summary of Credit Terms” link to view and accept the terms.
2. Click on the “Consent to Electronic Disclosures” link to view and accept the terms.
3. Click the “Consent to Submit Application” checkbox to accept the terms.
4. Click on the “Consent to Electronic Communication” checkbox to accept the terms.
5. Once all terms have been read and agreed upon, click the “Submit Application” button to continue.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
Example of Terms and Conditions
How do I check if my SuperTags are all connected?
to my SkyCaddie
to my iPhone
to my android phone
How do I start a round for gametracking
Easily connect to Wi-Fi by following the instructions below:
Handhelds:
- Power the SkyCaddie on
- Select SYNC on the home screen
- Select Wi-Fi SYNC
- Once the “Initializing” screen comes up, select SETUP in the top right corner
- Choose the Wi-Fi name you want to connect to and enter the password if prompted
- Once connected, exit the setup
- SYNC should begin automatically
- Stay in range of Wi-Fi until SYNC is complete. Exit SYNC once complete
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Watches:
- Power the SkyCaddie on
- Select SYNC from the menu
- Select Wi-Fi
- If Wi-Fi has been set up, SYNC should begin. If Wi-Fi has not been set up, you will need to select Setup
- Select the Wi-Fi name you want to connect to and enter the password if prompted
- Once connected, exit the setup
- SYNC should begin automatically
- Stay in range of Wi-Fi until SYNC is complete. Exit SYNC once complete
How does my SuperTag communicate with my Phone or Compatible SkyCaddie.
How to get the most accurate data while tracking your round:
SuperTags connect via Bluetooth to your smart phone or compatible SkyCaddie. SuperTags record the shot taken and can store up to 5 shots, however your smart phone or SkyCaddie records the GPS location. Therefore, for the most accurate shot location recording we recommend that your phone or SkyCaddie needs to be near proximity to SuperTags ( ie your club) post round, if needed, you can edit any shot placement via your online player portal SkyGolf360.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
Check below to see what's we have available for our valued customers!
How to register the Pro 5X on the device:
1. Power on your Pro 5X.
2. On the Home screen, select the “Register” button.
3. Follow the on-screen instructions to complete the registration process.
Video instructions available here:
How to register as an existing customer
Is your SkyCaddie broken or malfunctioning?
SkyGolf does not have a repair facility nor replacement parts such as batteries or connection ports for repair.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
Please be sure to return all items for a 30-day return including user and product guides, retail packaging box, cables, etc. Failure to return all items in these terms will be subjected to a 15% restocking fee or charged for the non-returned item(s).
- 30-day period is effective upon date of purchase.
Shipping and handling are excluded. - Any returns must be in original packaging, include all components, and be in like new condition.
- All returns are subject to a 15% restocking fee and will be charged for any non-returned items included in the Return Merchandise Authorization.
- Any SkyCaddie watch returned under the 30-day return policy without the watch bands attached will be billed.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
For support, please contact the SkyTrak Team at GOLFTEC: (833)-759-8725
Online Support: https://skytrakgolf.com/pages/contact
Trade Up to the Pro 5X SkyCaddie
Trade Up to a New SkyCaddie!
Swap your old rangefinder, even if it's another brand or broken, for a $50 credit towards a state-of-the-art SkyCaddie!
Click Here
How it works:
Simply send us your old rangefinder product and once received, we will credit your payment method $50.
This offer is available on any GPS rangefinder, any model, DEAD or ALIVE.
1. Order your new SkyCaddie Pro 5X, LX5C or LX5 at www.skygolf.com. This offer is only for SkyGolf.com purchases.
2. Send us your old rangefinder with this form COMPLETELYfilled out along with a copy of your SkyGolf.com receipt.
3. Once your old rangefinder is received we will credit your original purchase (via payment method, i.e. credit card) with $50.
4. Go play the best golf of your life and tell all your friends!
terms:
Not valid on previous purchases.
Only one $50 credit with trade in device per SkyCaddie purchase. Trade In available for any rangefinder brand, any model, regardless of its condition.
Trade In credit only available on purchase of a new SkyCaddie (not preowned, open box or refurbished products) purchased directly at www.skygolf.com.
Please allow 3-5 Business Days for order processing.
Please allow 14-21 business days from date of receipt of your trade in device for credit.
Once trade in rangefinder is sent to SkyGolf there is no return of product as it will be recycled.
Customer is responsible for shipping and recommended insurance/tracking when returning their trade In device to SkyGolf
What is Verify Pass?
Provides Exclusive Offers for Unique Groups
How Does Verify Pass Work?
Exclusive Offers for:
Military
1st Responders
Medical
Teacher
Student
CONDITIONS:
US ONLY
1 Item only
Available for Regular Price Items Only
Not Available for Accesories
Not Available for Skytrak
Discount Codes are 20% off
For further assistance, please contact our Support team at 866-759-4653. USA only during business hours.
Once your SkyCaddie membership expires, your SkyCaddie unit will no longer pull up the courses. You will receive a message stating the membership has expired and for you to renew. After renewal, you will need to SYNC your SkyCaddie to get the updated information.
Renew your SkyCaddie membership here.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
What's in the box?
SuperTags (single pack, 4 pack and 14 pack)
Lock Washers
2 x O-Ring (for calibrating driver face)
Tote Bag.
Membership Card (optional)
Where do I see all my rounds/ stats and club data:
PLAY BETTER, PLAY SMARTER, PLAY FASTER
AND HAVE MORE FUN!
SkyCaddie has a team of mappers who walk EVERY course to ensure the most accurate yardages for our customers. By providing the best information, SkyCaddie makes every club better, makes scores better, increases enjoyment and improves pace of play.
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SkyGolf’s mission is to develop world-class technology to increase participation and grow the game of golf by improving pace-of-play and enhancing golfer enjoyment while respecting the long-standing traditions and values of the game. In short, we help golfers play better, play smarter, play faster and have more FUN!