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SKYGOLF 360®

SKYGOLF 360®

USER DOCUMENTATION

SkyGolf360 Tour

FREQUENTLY ASKED QUESTIONS

Can I renew my SkyCaddie membership through the SkyGolf 360 App?
Yes, you can renew your membership via the SkyGolf 360 App.

• Select the “Devices” section of the SkyGolf360 App

• Scroll down the devices page until you locate the SkyCaddie ESN (Electronic Serial Number) that needs renewal.

• Select the “Renew Membership” button located below that SkyCaddie to begin the renewal process.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
Can the SkyGolf 360 App be downloaded to multiple devices?
Yes, the SkyGolf360 App can be downloaded to multiple devices, but can only be connected via Bluetooth to one device at a time.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
Does SkyCaddie Mobile have an Android Wear app?
No, SkyGolf 360 does not currently have an Android Wear app.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
Does SkyCaddie Mobile have an Apple Watch app?
While SkyGolf does not currently offer an Apple Watch app, we have released the Linx GT. Golf's smartest, simplest and most advanced watch yet! The Linx GT features the simplicity of a golf gps watch with the expanded views of a mobile app and much more! Click Here to learn more about the Linx GT.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
How can I change my password in SkyGolf 360?
• From the home screen of the app, select “Account”
• Choose the “Password” tab, which will be the 4th option
• Enter your old password once and your new password twice
• Select “Change Password”

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
How can I create an account and register my SkyCaddie using SkyGolf 360 ?
Congratulations on the purchase of your new SkyCaddie! While it comes with a 30 day trial period, you can create an account at any point within that initial 30 days by going to our website at www.myskycaddie.com . This will allow you to place the SkyCaddie in your name, activate the warranty, and purchase an optional membership. After the account is created, you can choose to add a SkyCaddie through the web or the app.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
How can I view my membership information?
From the home screen of the app or www.skygolf360.com, select “Devices”. This is where you will be able to view your SkyCaddies, memberships, warranties, and other details directly related to your SkyCaddie.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
How to transfer your scores and stats from oobgolf to SkyGolf 360
We built a Move Data Tool to quickly and easily transfer scores and stats from oobgolf to SkyGolf 360. To transfer your scores and stats, follow the instructions below.
 
Sign in to your SkyGolf 360 account (or create a new SkyGolf 360 account)
 
Click this link to open the Move Data Tool
 
Follow the on-screen instructions to complete the transfer


For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
    Is it necessary to turn Bluetooth on while using SkyGolf 360?
    It is not necessary to turn on Bluetooth while using SkyGolf 360 unless you are attempting to download data to your device.

    For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
    Is SkyGolf 360 Compatible with Apple iOS 8?
    Our NEW SkyGolf 360 App is compatible with the new Apple iOS 8. If you are having any issues with the SkyGolf 360 App please contact our Live Chat Support for assistance.

    For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
    Is there a preferred network to use when opening SkyGolf 360?
    Yes! While your cellular network will work for this app, a WiFi connection is the optimal source since the app is web based.

    For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
    What features will “Smart Notification” contain?
    Alerts you to all Smart phone notifications that you have turned on via your smartphone such as text message, emails and phone calls.

    *Not available for Android

    For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 
    Which SkyCaddies are compatible with the SkyGolf 360 App?

    Skygolf360 App is exclusive to SkyGolf customers with an active membership account.
     

    You can wirelessly sync your WATCH with Bluetooth enabled  to the SkyGolf360 application for real time insights and ‘OnDemand’ course updates.


    With SkyGolf360 you can view and explore your game, manage your SkyCaddie devices plus much more.


    For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 

    HAVE MORE QUESTIONS?

    LIVE CHAT SUPPORT

    Have a question about your device or account? Simply click on the Chat Now option located in the bottom right of your screen to begin your Live Chat session. A customer service representative will assist you as soon as possible.

    LIVE CHAT SUPPORT HOURS:

    Monday - Friday: Saturday:Sunday:

    6:00am - 6:00pm (Central Time)

    8:00am - 5:00pm

    8:00am - 5:00pm

    Please be aware that during periods of high chat volume, you may need to wait for an available agent, even during normal business hours. Our customer service representatives are working to quickly assist all customers in the queue in the order they are received. If the chat option is not available,please wait until the status on the button changes.

    TEXT SUPPORT

    Would you like quick and easy Text support from your mobile phone? Simply text your question to (601) 691-8693 and one of our customer service representatives will respond as quickly as possible. Perfect if you are on-the-go or at the golf course!

    TEXT SUPPORT HOURS:

    Monday - Friday: Saturday:Sunday:

    8:00am - 5:00pm (Central Time)

    Closed

    Closed

    Please be aware that during periods of high Text volume, you may need to wait for an available agent, even during normal business hours. Our customer service representatives are working to quickly assist all customers in the queue in the order they are received.

    FORE! We have updated our Privacy Policy to make it more transparent and easier to understand.
    Please take the time to read our new Policy by clicking here.