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SwingTraX™ 360

SwingTraX™ 360


USER DOCUMENTATION

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FREQUENTLY ASKED QUESTIONS

Calibration

Calibration

How to Video:

(click here)

Now that the SuperTags are installed on your clubs, you will need to calibrate them. Whether you intend to use the SuperTags with your SkyCaddie Handheld or via the SkyCaddie Mobile app, ALL calibration will need to be done on your smart phone by following the instructions in the SkyCaddie Mobile app.

If not already installed, please download SkyCaddie mobile from your app store.

Logn in with your SkyGolf username and password.

Calibrating your SuperTags

From the menu in the SkyCaddie Mobile app choose Clubs|SmartTags then ‘Setup Tag’

Select the type of club you are calibrating choosing from Woods, Hybrids, Irons, Wedges or putter.

The app will connect to your SuperTag and ask you to place your phone on the face of your golf club and place the golf club shaft under your arm (left if right-handed and right if left-handed)

The app will now ask you to hold your mobile device flat on the clubface. You will first be required to level the club face by using a bubble level showing in the SkyCaddie mobile app.

Next you will be asked to rotate left and right a couple of times. This allows the SuperTag and your mobile device to communicate so we know the exact orientation of the SuperTag on your grip.

After completing the calibration we now have all the necessary characteristics of the golf club and you can move on to calibrating the next club.

*Note not all lofts and lengths are standard. Some manufactures have stronger lofts than others. If after completing calibration the SuperTag suggests you have just calibrated a 5 iron when you actually calibrated a 6 iron don’t worry. Just move the sliding wheel from the 5 to the 6 and hit save.

The important thing is the supertag now knows exactly what orientation it has been placed on your golf club, and it knows where the clubface is in relation to itself.

When calibrating a wood we recommend using the O Ring provided to help get your mobile device flat on the clubface and to even out the roll and bulge on the face.

Can I add a SuperTag to any club?

Can I add a SuperTag to any club?


A full set of SuperTags will allow you to track your complete round and swings for every club. We offer a selection of packages:

https://www.skygolf.com/GameTraX-14-pack

Do I need a SkyGolf Membership Plan?

Do I need a SkyGolf Membership Plan?

GameTraX™ 360 requires a SkyGolf 360 PRO X membership or higher, which unlocks a
full suite of advanced features. This membership provides access to all on-course
GPS capabilities, Worldwide Course Maps, and SkyGolf 360 Cloud services, as well as
upgrades for SuperTag integrated performance tracking, SwingTraX™ swing analysis,
exclusive 3D SwingVue™, Strokes Gained, and much more - bringing you deeper insights
and game-improving tools every time you play.

Learn More About Membership Plans

(click here)

Do I need to keep my SkyCaddie close by when playing golf?

Do I need to keep my SkyCaddie close by when playing golf?

The SuperTags record the swing. Your SkyCaddie records the GPS location of the shot therefore it is advisable to keep your SkyCaddie near you to record the correct shot location.

Do the Supertags have batteries?

Do the Supertags have batteries?

Yes,


SuperTag Battery
SuperTags have no on/off switch. SuperTags use highly intelligent power management technology turning on automatically only when needed.

The SuperTag knows when you are about to take a shot and when you are not, meaning it uses hardly any power when sat in the dark at the bottom your golf bag even when bouncing around in your trunk or on the back of the cart. It has a light sensor and accelerometers to know when it is about to hit a golf shot, waking itself up ready to record your swing.

The battery inside a SuperTag should last approximately 2 years depending on use.

Can I change the battery myself? We provide a service for battery replacement.

Important note: You have added electronic intelligence to your clubs: Do not leave clubs in the heat or the cold of your trunk/ garage.

c. Icon Status:
i. Blinking Green: The SuperTag is awake
and ready to record data.

ii. Gray Icon: The club has not been moved
yet, but the SuperTag will activate once
you take the club out of your bag

I took a swing in practice mode, but shot not displaying.

I took a swing in practice mode, but shot not displaying.

SuperTags have a built in light sensor so after a period of inactivity a SuperTag left in a dark golf bag can go into a deep sleep for battery saving.

To wake it up, simply shake or provide the SuperTag with some light.

If your club with SuperTag is awake but not displaying your swing, please check the following:

  • add a slight pause before taking each shot
  • if putting, start a putting practice and try again making contact with a ball
  • If taking air swings, start a swing practice and turn ON ‘Capture Air Swings’
  • recalibrate

My Putter doesn't Calibrate2

My Putter doesn't Calibrate

If you followed those steps and are not able to get your putter to Calibrate, please follow provide the steps below.

go to:

  • HOME
    Menu
    Clubs/Tags
    Putter
    Check the following and adjust to default settings below if needed:

length
loft
lie


This may also work for other clubs that fail to calibrate with SuperTags.

SwingVue™ 360

SwingVue™ 360

See your swing and putting stroke in full 3D from any angle


Identify and fix swing flaws with detailed visualization


Get pro-level insights on your swing and putting mechanics


You can’t fix it, if you can’t see it!

See Your Putting Stroke

With SwingTraX™ 360 and SwingVue™ 360 3D animation technology, you can instantly see a virtual 3D model of your putting stroke in real time viewable from any angle. All you need is a SuperTag™ attached to your putter. No cameras or other special equipment required.

With the simple swipe of your finger, you can see your putting stroke path from any angle, or you can select from one of the three preset 3D camera views:

How to view your swing

video(click here)

Troubleshooting1

For help with SwingTraX™ 360, GameTraX™ 360, SuperTags™ or any other SkyGolf product, see the most frequently asked questions below

or click the link below for support assistance.

click below:

SkyGolf Technical Support

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.

HAVE MORE QUESTIONS?


LIVE CHAT SUPPORT

Have a question about your device or account? Simply click on the Chat Now option located in the bottom right of your screen to begin your Live Chat session. A customer service representative will assist you as soon as possible.

LIVE CHAT SUPPORT HOURS:

Monday - Friday: Saturday:Sunday:

6:00am - 6:00pm (Central Time)

8:00am - 5:00pm

8:00am - 5:00pm

Please be aware that during periods of high chat volume, you may need to wait for an available agent, even during normal business hours. Our customer service representatives are working to quickly assist all customers in the queue in the order they are received. If the chat option is not available,please wait until the status on the button changes.

TEXT SUPPORT

Would you like quick and easy Text support from your mobile phone? Simply text your question to (601) 691-8693 and one of our customer service representatives will respond as quickly as possible. Perfect if you are on-the-go or at the golf course!

TEXT SUPPORT HOURS:

Monday - Friday: Saturday:Sunday:

8:00am - 5:00pm (Central Time)

Closed

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Please be aware that during periods of high Text volume, you may need to wait for an available agent, even during normal business hours. Our customer service representatives are working to quickly assist all customers in the queue in the order they are received.