Plan Upgrades

Support

SKYCADDIE® PRO 5X

SKYCADDIE® PRO 5X


USER DOCUMENTATION

VIDEOS


FREQUENTLY ASKED QUESTIONS

Add / Removing Favorites from Pro 5X

How to Add Your Favorite Courses to Your Handheld.

UPDATING A GOLF COURSE WITH Wi-Fi / ADD to FAVORITES
SkyGolf’s golf course library is updated regularly for accuracy. The easiest way to update a golf course is over WiFi.
1. From the main menu, choose PLAY GOLF.
2. Choose a course from either the list of NEARBY
COURSE, FAVORITES OR SEARCH for the course
you want to update.
3. When opened, press UPDATE

4. When the update is complete, the course
will be listed in your FAVORITES section and you
will see a WiFi icon next to the course indicating
you updated it over WIFI.

Adding from skygolf.com (website)

  • Login
  • Highlight COURSES from top of page
  • Select My Courses
  • Search and Add the Course(s) to your playlist
  • Select the courses to download to your favorites list
  • Choose Wi-Fi download just above the course list.
  • SYNC your handheld SkyCaddie via Wi-Fi.

Removing Favorites from Pro 5X

On the Pro 5X, there are two types of courses that will show up in the ‘Favorites’ list:

1. Favorite courses you have downloaded from the website.
a. These courses have a heart icon beside them.
b. If you remove a favorite course on the website, it will be removed from the device the next time you Sync.

2. Single courses you have updated over Wi-Fi using the ‘update’ button on the course info screen.
a. These courses have a Wi-Fi icon beside them.
b. You don’t need to remove these courses, as they don’t take up much space and they do not count toward your 50 favorite courses.

Charging the Pro 5X in Power OFF mode (faster charge)

Charging the Pro 5X in Power OFF mode (faster charge)

Charging in OFF mode:

1)Turn Off Pro 5X

2) Connect USB charging cable to Pro 5X and plug into outlet

3) Screen will show battery charging indicator (5 secs)

4) Quick press the POWER button to show the current battery level


How can I customize the Pro 5X?

How can I customize the Pro 5X?

Select [Settings] from the menu bar on the Pro 5X to view all of the user and system information for your SkyCaddie.

This is where you will go if you needed to make any modifications to the units, tee gender, views, adjust backlight settings, battery level, time zone, etc.

You can also come to this section in order to restore to factory default settings.

For course related settings, select your course and then go to [Menu] and choose [Round Options]

How to Add Your Favorite Courses to Your Handheld.

UPDATING A GOLF COURSE WITH Wi-Fi / ADD to FAVORITES
SkyGolf’s golf course library is updated regularly for accuracy. The easiest way to update a golf course is over WiFi.
1. From the main menu, choose PLAY GOLF.
2. Choose a course from either the list of NEARBY
COURSE, FAVORITES OR SEARCH for the course
you want to update.
3. When opened, press UPDATE

4. When the update is complete, the course
will be listed in your FAVORITES section and you
will see a WiFi icon next to the course indicating
you updated it over WIFI.

Adding from skygolf.com (website)

  • Login
  • Highlight COURSES from top of page
  • Select My Courses
  • Search and Add the Course(s) to your playlist
  • Select the courses to download to your favorites list
  • Choose Wi-Fi download just above the course list.
  • SYNC your handheld SkyCaddie via Wi-Fi.

How Can I delete Saved Rounds from my SkyCaddie Pro5X?

How Can I delete Saved Rounds from my SkyCaddie Pro5X?

all rounds with complete saved data will upload via wi-fi SYNC.

if a round was saved with incomplete data, it will be necessary to remove it from your device.

How to:

  • from main menu choose Recent Rounds
  • select the round to delete
  • tap on Trash Can in upper right corner
  • choose Delete

How Do I load Membership to SkyCaddie?

How Do I load Membership to SkyCaddie?


Are you still getting notifications to Activate or Renew after purchasing a membership?

To activate the registration / renewal:

Go to the Main Menu of your SkyCaddie and choose SYNC

Choose WiFi SYNC.

How do I lock the screen on the Pro 5X?

How do I lock the screen on the Pro 5X?

Locking the screen on the Pro 5X is as easy as pressing the green button on the upper right hand side of the device.

Once that is pressed, a red/white lock symbol will appear on your screen so that you know that it is locked. To unlock, simply press the green button again.

How long should I allow the Pro 5X to turn on before starting a round?

How long should I allow the Pro 5X to turn on before starting a round?

We recommend that the Pro 5X is in clear view of the sky 5 minutes prior to starting your round for optimal performance.

How to Connect through WIFI?
How to Connect through WIFI?
There is no need to connect to your computer through USB. Easily connect to WIFI by following the instructions below:

• Power ON & Choose “SYNC”
• Select “Wi-Fi Sync”
• Choose “Set Up Wi-Fi”
• Choose “Network” (Router)
• Login with your Network Password and “Connect”
• Sync Complete/ Select “CLOSE”
How to turn on/off Auto Scoring
How to turn on/off Auto Scoring
1) From the Main Screen,

2) Select Play Golf

3) Choose the Course to Play

4) Select Play Now

5) Choose Round Options

6) Select Auto-Hole> Options ON >OFF> Scoring ON.

7) Start Round


PRO 5X vs. SX550 (whats the difference?)

PRO 5X vs. SX550 (whats the difference?)

The SkyCaddie PRO 5X combines precision ground-mapping with TruePoint Positioning Technology to provide the laser accuracy demanded by Tour Players and recreational golfers who recognize the importance of having the right distance.

· The SkyCaddie PRO 5X utilizes its proprietary TruePoint Precision Positioning Technology powered by a high-performance GPS engine to more than double the error correction capabilities of typical GPS

· The PRO 5X provides unmatched accuracy and reliability in the same category as lasers.

· The laser-like accuracy of SkyCaddie's new PRO X series is crucial to a golfer's confidence, which is further enhanced by the most complete, most reliable and the only ground verified course maps in the game.

· The superior accuracy and reliability of the PRO 5X make it the perfect companion for SkyGolf's revolutionary GameTraX 360, Golf's Next Generation Game and Performance Tracking Solution.

REGISTERING THE PRO 5X

How to register the Pro 5X on the device:

1. Power on your PRO 5X.

2. On the Home screen, select the “Register” button.

3. Follow the on-screen instructions to complete the registration process.

Video instructions available here:

How to register as an existing customer

How to register as a new customer

How to register with a pre-paid card

What are the Dimensions and Screen size of the Pro 5X

What are the Dimensions and Screen size of the Pro 5X

TECHNICAL SPECIFICATIONS
Size: 6.1" x 3" x 0.5" inch (155.5 mm x 77 mm x 14 mm)
Weight: Approximately 8 ounces (227 grams)
Water resistant
Languages: English

HARDWARE FEATURES
Rugged design
5.5" LCD high-definition, capacitive touch screen with a 720 X 1440 resolution
Wi-Fi 802.11 b/g/n antenna
Hi-capacity rechargeable Li-Polymer battery provides up to 14 hours of continuous use
Multi-constellation navigation satellite capability

What are the main features of the Pro 5X?

What are the main features of the Pro 5X?

Now with SkyGolf’s proprietary TruePoint Precision Positioning Technology to provide “laser” accuracy.


5.5” LCD Color Touch Screen provides more viewing screen with a super responsive vivid display.


Preloaded with over 35,000 of SkyGolf's ground-verified, error-corrected maps for unmatched accuracy


Powered by an ultra-fast multi-core processor for a fast response
Full-color HD graphics provide multiple views and a stunning visual experience


Cut the Cord! Wi-Fi connectivity to streamline updates and course downloads on demand. No need to connect to a computer.


High-capacity rechargeable lithium-polymer battery provides up to 18 hours of continuous use


1-Year prepaid membership card with promotional packs


Free concierge setup service with PRO 5X bundles


Interested in trading up to a SkyCaddie? Visit the SkyCaddie Trade-In page


30-Day Satisfaction Guarantee


Free UPS Ground Shipping for contiguous 48 US States. For shipping options to Alaska and Hawaii, please Contact/CHAT with Customer Service.

What is the expected battery life for the Pro 5X?

What is the expected battery life for the Pro 5X?

Depending on your round time, you should be able to get up to 18 hours of continuous golf on a full charge. The Pro5X should be ready for extended playing time, that emergency 9, or even 18 more holes.


What memberships are compatible with the Pro 5X?
What memberships are compatible with the Pro 5X?

All Handheld Memberships are compatible with the Pro 5X. To view these memberships and prices, please Click Here



What's in the box?

What's in the box?

SkyCaddie Pro 5X GPS Rangefinder
Pro 5X USBC cable
Wall charger
Quick Start Guide
Warranty and License Agreement


Where do I see my scores that I synced after my round?

Where do I see my scores that I synced after my round?


You can see your synced scored via the Skygolf360 app available for IOS or Android or by visiting
www.Skygolf360.com and logging in with your SkyGolf username and password.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.

HAVE MORE QUESTIONS?


LIVE CHAT SUPPORT

Have a question about your device or account? Simply click on the Chat Now option located in the bottom right of your screen to begin your Live Chat session. A customer service representative will assist you as soon as possible.

LIVE CHAT SUPPORT HOURS:

Monday - Friday: Saturday:Sunday:

6:00am - 6:00pm (Central Time)

8:00am - 5:00pm

8:00am - 5:00pm

Please be aware that during periods of high chat volume, you may need to wait for an available agent, even during normal business hours. Our customer service representatives are working to quickly assist all customers in the queue in the order they are received. If the chat option is not available,please wait until the status on the button changes.

TEXT SUPPORT

Would you like quick and easy Text support from your mobile phone? Simply text your question to (601) 691-8693 and one of our customer service representatives will respond as quickly as possible. Perfect if you are on-the-go or at the golf course!

TEXT SUPPORT HOURS:

Monday - Friday: Saturday:Sunday:

8:00am - 5:00pm (Central Time)

Closed

Closed

Please be aware that during periods of high Text volume, you may need to wait for an available agent, even during normal business hours. Our customer service representatives are working to quickly assist all customers in the queue in the order they are received.